Refund & Return Policy – Takwas
Effective Date: 01 March 2025
Takwas value your satisfaction and strive to provide high-quality products and services. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By shopping with Takwas, you agree to the following terms.
1. Eligibility for Returns
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You may request a return within 3days of receiving your order.
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Returned items must be:
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Unused, undamaged, and in original packaging.
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Accompanied by proof of purchase (invoice or order number).
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Certain items are non-returnable, including:
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Digital products, activation codes, or downloadable software
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Customized or personalized items
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Clearance or final-sale products
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2. Refunds
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Refunds are processed after inspection of the returned item.
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Approved refunds will be issued using the original payment method within 7–14 business days.
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Shipping charges, handling fees, or customs duties are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
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If you received a defective or incorrect product, you may request a free replacement.
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Exchanges are subject to product availability. If the item is out of stock, a refund will be issued.
4. Return Process
To initiate a return:
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Contact us at support@takwas.com or call +971 56 876 8934 with your order details.
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Our support team will provide return instructions and shipping address.
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Carefully pack the item and ship it back using a trackable courier.
5. Damaged or Defective Items
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If you receive a damaged or defective product, please notify us within 48 hours of delivery with photo/video evidence.
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Takwas will cover return shipping costs for verified defective or incorrect products.
6. Cancellations
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Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped or processed.
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Once shipped, cancellation requests will be treated as a return.
7. Contact Us
For assistance with returns or refunds, please reach out:
📧 Email: support@takwas.com
📞 Phone: +971 56 876 8934